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EPOCH.COM
  BANK CARDS
  ONLINE CHECKS

ALTERNATIVE
  MONEY ORDERS

HELP

TERMS OF MEMBERSHIP
  

Links to our billing companies' support pages:

Epoch Support
CCBill Support
AlertPay Support

If you joined via Money Order or have a complimentary membership (models, contributors, employees), contact Alex Firestone directly.

Access Help Page

Log-in Problems.  If you are having log-in difficulties, first check for the following:

1. Ensure you are using the correct username and password
2. Ensure you do not have the CAPS LOCK switched on
3. Ensure that you are entering the "recaptcha" correctly
4. Ensure that you are not attempting to use your Pay-Per-View Theater username and password to access the FireGirls.com Members Area (the two accounts are separate from each other, and managed by separate companies and billing networks).

If you are certain the above conditions do not apply, the following are possible reasons for your access difficulties:

• Your bank may have refused a payment, which automatically causes the billing company to let your access discontinue at the end of your current billing cycle.  If this is the case, your log-in attempts will indicate that your access codes are incorrect.
• Our security scripts may have scrambled your password due to multiple users accessing the site using your username and password.  If this is the case, your log-in attempts will redirect you either back to our warning page, or to a security alert page.  More information about this situation can be found at our Compromised Accounts Page.

If you are in need of assistance regarding billing, please contact the billing company you used to join the site (the production staff of FireGirls.com only manages content, and does not manage the billing or access features of the site).

If you are unable to find a solution, Alex Firestone is willing to assist you in any way he can.  You may write to him directly at (please allow up to 48 hours for a reply).

Purchase Problems.  If your attempts to use our primary billing company fail, the possible reasons are:

1. The billing postal code you entered does not match the cardholder name or bank card number on record at your bank.
2. Your bank card number is within a range of bank card numbers believed to be compromised (when multiple cards within a close range of numbers have been used fraudulently, the billing company may assume other cards in that range are suspect).
3. If the billing company is presently receiving fraudulent sign-up attempts from your region, it may temporarily block other sign-up attempts from your location.
4. Your bank might be temporarily offline, or declining to process the transaction due to insufficient funds, overlimit restrictions, or regional restrictions.
5. The billing company may be experiencing temporary downtime, and sign-up forms are rejected as unprocessable.
6. Your transaction did complete, but your e-mail service provider blocked your confirmation letter as "SPAM."  Check your "junk filter" or "junk folder" to see if your confirmation letter is there.

You have the following options if you cannot successfully join on your first attempt:

• If you attempted to sign up using a bank card (credit card, check card, or debit card), you may wish to try billing to your checking account, or vice versa.
• Use our alternate online billing provider (if your first try was with Epoch.com, go to our Alternate Join Page and try with CCBill.com, or vice versa).
• Our billing provider CCBill.com provides you with the option of charging the membership to your telephone bill.
• Use your AlertPay account to make the purchase.  If you do not have an AlertPay account, you may create one, fund it, and return here to purchase.  AlertPay is a service that allows you to purchase items online without revealing your identity or banking information to third parties (similar to PayPal, however, PayPal does not authorize payments to adult entertainment providers and certain other adult product and service organizations).
• Make a purchase via Money Order (instructions are found on our Alternate Join Page).  This method may take several days, as the use of the postal service requires, but is our least-expensive purchase option, averaging only $10.00 per month (U.S. dollars).
• Contact the billing company for assistance.  Epoch and CCBill have toll-free assistance phone numbers, Skype, online messaging help, or all of the above.  If you are having problems using your AlertPay account, please contact their support staff via the links shown at their site.
• If you sent an money order via post (snail mail), and more than eight days (U.S. domestic service) or twenty days (international mail) have passed, you may e-mail Alex Firestone directly at (please allow up to 48 hours for a reply).

For any account or purchasing problems or questions not resolved to your satisfaction, you may contact Alex Firestone, and he will be happy to assist you in any way he can.

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